Statement for Vstars Ltd
Vstars Ltd is the sole owner of the information collected from this app and our web site. We will not sell, share, or rent this information to others in ways different from that which is disclosed in this policy. Vstars Ltd (“we”/”us”), is committed to protecting and respecting any personal information you share with us.
This statement describes what types of information we collect from you, how it is used by us, how we share it with others, how you can manage the information we hold and how you can contact us. We will always give you the option not to receive marketing communications from us. We will never send you unsolicited ‘junk’ email or communications, nor will we share your data with anyone else who might. We do not sell your information to third parties, but we do work closely with selected partners who help us to provide you with the information, products and services that you request from us. The contents of this statement may change from time to time so you may wish to check this page occasionally to ensure you are still happy to share your information with us. Where possible, we will also contact you directly to notify you of these changes. This version of our Privacy Statement is live from 01 Sept 2021.
What personal information do we collect?
We collect basic contact information about when you engage with our website or app We may also collect information when you voluntarily complete customer surveys, provide feedback, participate in competitions or leave reviews. We only collect information which is necessary, relevant and adequate for the purpose you are providing it for. Some of this information does not identify you personally but provides us with information about how you use our services and engage with us (we use this information to improve our services and make them more useful to you).
The information we may collect includes some or all of the following:
• Name (including title);
• Phone number;
• Date of birth;
• Email address;
• The internet browser and devices you are using
• The website address from which you accessed our website;
• Details of any transactions between you and us through Oculus;
How do we use your personal information? Vstars Ltd will only process information that is necessary for the purpose for which it has been collected. You will always have the option not to receive marketing communications from us (and you can withdraw your consent or object at any time). We will never send you unsolicited ‘junk’ email or communications, or share your personal information with anyone else who might. There are various ways in which we may use or process your personal information. We list these below:
Where you have provided your consent, we may use and process your information to: Contact you from time to time about promotions, events, products, services or information which we think may be of interest to you (don’t worry, we won’t bombard you); To share your personal information with our recommended third party partners, so that they can contact you with marketing information about their products and services (we will, of course, give you details about these third parties before you give your permission for us to send information to them). You can withdraw your consent at any time by contacting us at Vstars Ltd, The Old New Inn, Newcastle Road, CW11 2TG or, in relation to any marketing messages you receive, by using the unsubscribe option included in those messages.
We may use and process your personal information as set out below where it is necessary for us to carry out activities for which it is in our legitimate interests as a business to do so. Processing necessary for us to support customers with sales and other enquiries To respond to correspondence you send to us and fulfil the requests you make to us (for example: technical support) Processing necessary for us to respond to understanding customers’ needs To analyse, evaluate and improve our products and services so that your visit and use of our App are more useful and enjoyable (we will generally use data amalgamated from many people so that it doesn’t identify you personally); To undertake market analysis and research (including contacting you with customer surveys) so that we can better understand you as a customer and provide tailored offers, products and services that we think you will be interested in. We will only send marketing communications to you if you have provided your consent for us to do so or which we have obtained in the ways mentioned in the paragraphs below; In some cases we may use automated methods to analyse, combine and evaluate information that you have provided to us. We collect and analyse this information in this way so that we can deliver the most appropriate customer experience to you by tailoring and making relevant all our service and communications (for example, when your mileage suggests your vehicle is due for a service); Processing necessary for us to promote our business, brands and products and measure the reach and effectiveness of our campaigns To send you marketing information from time to time after you have purchased a product or service from us or made a purchasing enquiry or requested a test drive, brochure or other information of interest. We will only contact you with information about our own products and services (and in ways the law allows), which we hope you will like. You have the right to object to us sending you this information at any time; To contact you from time to time with marketing information (unless you object) if you have expressly indicated to us that you are acting on behalf of a business or where we have obtained your business contact details from you or an online or public business directory. In relation to any such information we send by email or SMS, we will include an option allowing you to object to receiving future messages by unsubscribing; To contact you with targeted advertising delivered online through social media and other platforms operated by other companies, unless you object. You may receive advertising based on information about you that we have provided to the platform or because, at our request, the platform has identified you as having similar attributes to the individuals whose details it has received from us;To verify the accuracy of information that we hold about you and create a better understanding of you as a customer; For network and information security purposes i.e. in order for us to take steps to protect your information against loss, damage, theft or unauthorised access; To comply with a request from you in connection with the exercise of your rights (for example where you have asked us not to contact you for marketing purposes, we will keep a record of this on our suppression lists in order to be able to comply with your request); To inform you of updates to our terms and conditions and policies. To to inform you of changes of ownership or location of the business. Legal Obligation
Sometimes we will need to process your personal information to contact you if there is an urgent safety or product recall notice and we need to tell you about it. How do we share this information? We do not sell your information to third parties. We take steps to ensure that any third party partners who handle your information comply with data protection legislation and protect your information just as we do. We only disclose personal information that is necessary for them to provide the service that they are undertaking on our behalf. We will aim to anonymise your information or use aggregated none specific data sets where ever possible. How long do we keep your information for? We do not retain personal information in an identifiable format for longer than is necessary. If we have a relationship with, we hold your personal information for 6 years from the date our relationship ends. We hold your personal information for this period to establish, bring or defend legal claims. The only exceptions to the periods mentioned above are where: The law requires us to hold your personal information for a longer period, or delete it sooner; you have raised a complaint or concern regarding a product or service offered by us, in which case we will retain your information for a period of 6 years following the date of that complaint or query; or you exercise your right to have the information erased (where it applies) and we do not need to hold it in connection with any of the reasons permitted or required under the law. How can you manage the information we hold about you? You have a number of rights in relation to your personal information under data protection law. In relation to most rights, we will ask you for information to confirm your identity and, where applicable, to help us search for your personal information. Except in rare cases, we will respond to you within 30 days after we have received any request (including any identification documents requested). You have the right to: Ask for a copy of the information that we hold about you; Correct and update your information; Withdraw your consent (where we rely on it). Object to our use of your information (where we rely on our legitimate interests to use your personal information) provided we do not have any continuing lawful reason to continue to use and process the information. When we do rely on our legitimate interests to use your personal information for direct marketing, we will always comply with your right to object; Erase your information (or restrict the use of it), provided we do not have any continuing lawful reason to continue to use and process that information; Transfer your information in a structured data file (in a commonly used and machine readable format), where we rely on your consent to use and process your personal information or need to process it in connection with your contract.
You can exercise the above rights and/or manage your information by contacting us using the details below:
• Post: Vstars Ltd, The Old New Inn, Newcastle Road, Betchton, CW11 2TG
• Email: email@example.com
• Telephone: 01477 500820
• The same contact details should also be used if you have any specific data protection concerns or a complaint.
• If you are unhappy, you have the right to lodge a complaint with a data protection regulator in Europe, in particular in a country you work or live or where your legal rights have been infringed.